Job Title: Customer Service Supervisor---家电售后服务主管 Reports to: Customer Service Manager Location: Guangzhou I. Prime Responsibility · Supervise service providers in order to ensure high quality. · Give technical seminars e-communications systems and service procedures to service providers. · Collect market product quality data to help improve the quality and make service cost reduced. · Perform periodical market inspections on work quality and spare parts integrity. · Provide technical support to the service network when needed. · Participate and assists sales colleagues to commercial proposal to customers · Others assigned. II. KNOWLEDGE AND EXPERIENCE REQUIRED: · EDUCATIONAL/PROFESSIONAL QUALIFICATIONS - College or above with good English and computer skill

· WORK EXPERIENCE (Specify length and type/areas) - 5+ years’ customer service working experience in home appliances field. - Good service consciousness with customer oriented. - Good analytical & numerical skills and capable of finding potential problems - Good skills in communication and cooperation with team member - Proactive and capable of working under high tension.